Shipping & Delivery

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time:

Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.

Shipping time:

USA:

Free shipping
10-20 Business Days

UK & Europe:
Free shipping
12-25 Business Days

Rest of the World:
Free shipping
14-30 Business Days

Please be aware that the shipping times may be delayed due to high demand.

Tracking:

You will receive tracking information 2 to 8 days from the date of purchase. If you have not received any tracking information after 8 days, please contact us via email (support@jexstone.com).


Returns:

Please request a refund or an exchange by contacting us via email (support@jexstone.com) within 60 days of the delivery of your product. If the return is a result of our error (you received an incorrect or defective item, etc.) we will also refund the shipping costs of returning the item.

Jexstone reserves the right to refuse a refund or exchange if the item in consideration is deemed by us to be damaged by the buyer.